Frequently Asked
Questions

All of our mats are made with the same quality and attention to detail as those of the original equipment manufacturer (OEM). This means that our mats are made to fit your vehicle perfectly. However, in the case that your mats do not fit like they should, please send us an email to help@matwise.com.

In order to serve you best, we will verify whether or not you have ordered and received the correct mats for the specific make and model of your vehicle. If not, don’t worry! We would be happy to exchange them for the right ones.

Unsure about which mats to order? Contact us at help@matwise.com before you purchase, and we would be happy to help you find the perfect mats for you and your vehicle.

Our Mats are all made according to the original equipment manufacturer (OEM) with the same level of quality (we produce in Europe and our Fabric comes from the same factory as Audi and BMW). Accurate data helps us to achieve accurate fitment.

All of our mats are designed to perfectly fit your vehicle and any fittings that it may have. Our mats come with a variety of clips, velcro, or holes that are designed to be compatible with the pre-installed fittings of your vehicle.

After ordering, processing takes 1 to 2 business days. Then one of our carriers takes care of your package the rest of the way. You’ll get a shipment notification with a tracking number as soon as your package ships. For orders within the contiguous US, packages usually arrive in 1-3 business days after notification of shipment. Please allow for longer shipping periods if outside the contiguous US.

If your order is shipping to an incorrect address, please email help@matwise.com as soon as possible so we can make the necessary changes. We try to process orders quickly so we’ll do everything we can to help!

Shipping outside of the US will require additional fees that will be included in the final cost of your order. Please note that countries require recipients to pay import tax fees or other fees when claiming internationally shipped packages, and unfortunately we cannot offset the cost of these fees. Also note that we are unable to offer free exchanges and returns. If you happen to need an exchange or would like to return any items, you will be responsible for the shipping and we'll work with you to make it as easy as possible. Additionally, when a package leaves the US, Matwise no longer has access to tracking information and cannot be responsible for misplaced packages once they arrive in the country of shipping designation. Reach out to us athelp@matwise.comand we’ll be happy to assist with retrieving rates and answering further questions.

We try our best to process and ship every order within one business day. We also do our best to let every customer know if their order will take longer than usual to fulfill. If you have questions about the status of your order, feel free to reach out to us athelp@matwise.com

Yes, we offer expedited shipping for an additional fee. Reach out to help@matwise.com to let us know where we can ship your order, and we’ll be happy to provide rates and further information.

If you’re not completely satisfied with anything you order from us, you have up to 100 days after receiving your order to request a return. Any requests made after this period will not be granted. We will cover the return shipping costs. Once you receive your return shipping label, you have 14 days to ship the product back to us.

We're sorry you didn't love your Matwise mats. Please reach out to help@matwise.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Credit card refunds usually take 5-10 business days to appear on your statement. Thank you for your patience during this period and feel free to reach out to us athelp@matwise.comfor any questions or concerns you have in the meantime.

No worries! Matwise orders don’t include return labels, but we can get you one. Just reach out tohelp@matwise.comwith your order number and we’ll help you place your return or exchange.